Returns & Exchanges

At Koala Eco, we want you to be completely satisfied with your natural home essentials. If you are not happy with your purchase, we offer a 30-day return policy for a full refund or exchange on all products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team at support@koalaeco.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure the items are securely packed in their original packaging to prevent leaking or damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.